Coronavirus (COVID-19)

As you will be aware, the situation with COVID-19 is constantly changing and it could affect our ability to deliver services in the coming weeks and months.

For a full list of council services affected by COVID-19 please visit our official COVID-19 website

Libraries

East Riding Libraries will offer an 'Order and Collect' service throughout the next lockdown.

Reading is proven to reduce stress and offer many positive mental health benefits; this is especially welcome during these difficult times.

From Thursday 05 November, East Riding Libraries will revert back to an 'Order and Collect' service, which was successfully and safely introduced after the first lockdown.

In a nutshell

  • You cannot come in to libraries or mobiles to browse books or use computers, however you can search our catalogue at library.eastriding.gov.uk (which has a brilliant range of suggested books) or phone to speak to a member of staff for recommendations.
  • There are still no fines! Fines have been suspended since the March lockdown and will continue for the foreseeable future) Bring your books back when it's safe for you to do so, there will be no penalty, and remember books can be renewed online, on the app or over the phone.
  • You can borrow up to 12 items for each library account.
  • Collection times will be available within your normal library opening hours.
  • Returned items continue to be quarantined for 72 hours, prior to cleaning and redistributing
  • Check the East Riding Libraries app or your online account to see when your items are ready to collect (or our team will call customers who have not registered an email address)
  • Customers in receipt of the 'At Home' service, will continue to receive books as usual.

The Mobile Library Service will continue to provide an order and collect service and the "at home" customers will still have their books delivered. If you have any questions please call the mobile library team on 01482 392749

Library members are reminded that they also have free access to thousands of eBooks and eAudiobooks, plus 50 popular eMagazines and a huge selection of eNewspapers with their library card and pin, so those staying safe at home can still access the library. To join the library free and find out more about using the various online resources, visit https://www.eastridinglibraries.co.uk

For those isolating, East Riding Libraries have also partnered with the Tigers Trust to offer free delivery of books, just contact your local branch for more information.

Reservations

For reservations online or on the app - you will be notified via email or text when items are ready to collect, but your online account will show when items are available at your branch so we recommend logging in to check the status of your order.

For all other reservations

your local branch will call you to arrange a collection time. Please do not come to collect items unless you have been contacted and arranged a time slot. Your time slot will be shared with other customers so you will still need to join the queue.

Returns

You do not need a time slot to return items. Please join the queue and return your items which will be quarantined for 72 hours before being cleaned and returned to shelves. Items will remain on your account for the quarantine period. We have increased borrowing limits to 24 items and the loan period to 35 days to support this.

New Members

You can join the library free online at eastridinglibraries.co.uk/memberships. If you do not have internet access, you can also join by calling your local branch.

PCs

Public access PCs is not available.

Click-Print-Go (the public printing, scanning and copying facility) at the following libraries is suspended during lockdown:

  • Beverley Library
  • Bridlington Library
  • Bridlington North Library
  • Cottingham Centre
  • Goole Library
  • Haltemprice Library and Customer Service Centre
  • Hedon Centre
  • Hessle Centre
  • Hornsea Library and Customer Services

Museums

Beverley Art Gallery, Beverley Guildhall, Goole Museum, and Skidby Mill: will be closed from 16.00 on Wednesday, 4 November. The whole of the Treasure House (including the café will also be closed).

Archives

East Riding Archives will be closed from 16.00 on Wednesday, 4 November.

Customer Services

The Beverley, Goole and Bridlington Customer Service Centres will be closed however, customers can be seen by pre-arranged appointments which can be made by calling (01482) 393939 only.

Our Multi-Service Centres at Brough, Cottingham, Driffield, Haltemprice, Hedon, Hessle, Hornsea, Market Weighton, Pocklington and Withernsea will also see customers by pre-arranged appointment only and they will offer a library service by order and collect at the entrance. Libraries will also offer an 'Order and Collect' service only.

Most enquiries can now be dealt with safely and easily by telephone or online. This includes renewals and applications for blue badges.

Please call (01482) 393939 and an advisor will be able to discuss your enquiry with you and if required, arrange an appointment at your nearest centre.

We are following national guidance to ensure safety for all of our customers and staff. If you are attending a site, please note the following safety information:

  • Do not visit us if you are displaying any symptoms of coronavirus or if you have been in contact with someone who has symptoms - just call us to rearrange your appointment if symptoms display
  • We will ask you to use the provided hand sanitiser when entering the building and adhere to social distancing at all times
  • You are required to wear a face covering when entering the site unless exempt
  • Mixed households will not be permitted in the centre unless you are in a support bubble or supporting a vulnerable person, please visit alone where possible
  • You will only be allowed access at your appointment time so arriving early may mean longer queuing. Late arrivals will be accommodated wherever possible however you might have to make another appointment.

Vending machines, printing, scanning, photocopying, newspapers, and electoral registers are not currently available.

Caddy Liners

Caddy Liners can be collected at the entrance of our Multi Service Centres and Libraries during open hours.

Documents and Keys

Whilst Bridlington and Goole Customer Service Centres are closed, documents or keys can be posted through their letterbox. Customers wishing to drop documents or keys off at Beverley will need to take these to the Library at the Treasure House. Please put documents or keys in a sealed envelope clearly marked with your name, address, and name of the relevant service / officer. Please note we will not be proof checking any documents.

Payments

There are a variety of ways to make a payment. This includes direct debit or online, via our automated payment line, (please call 0300 330 1515), by telephone with an advisor on (01482) 393939. You can also make payments at your local Post office or at any Pay Point outlet. Please remember to take your account number or a bill that shows your barcode. Payments cannot be made at any of our centres until further notice.

Countryside Access

Please note: All events and activities organised by the Countryside team have been cancelled for 2020.

All Local Nature Reserves will remain open, for people to take their daily exercise, but people must maintain social distancing. Individuals are reminded that they can only meet one person from another household outside in a public place. Details of walks in the East Riding can be found at http://walkingtheriding.co.uk/

Please note: Due to the foreshore road closure and the reduced capacity for parking at the Humber Bridge Board car parks we recommend that visitors do not visit the Foreshore and the Country Park at this time. Other reserves are available and these should be visited instead.

Cycling is also great for fun and fitness, but please do not cycle on public footpaths. Please utilise quieter roads, cycle ways and cycle routes, and public bridleways. Cycling on public footpaths causes safety issues for the increased number of people out walking, spoils their enjoyment and is not permitted by the owners of the land.

Our four disused railway lines in the East Riding offer quieter places to cycle away from cars, and all offer informal or larger car parks.

The East Riding has some great walks. Choose a short walk or something more challenging, but remember to keep two metres away from other people. Plan a walk from home using our Public Rights of Way map to see where there are countryside paths near you. Visit http://walkingtheriding.co.uk/

At all times, follow the Countryside Code which has information for dog walkers and etiquette about gates. Please respect other users and the owners of the land and take your litter home.

Further information on our public rights of way and Local Nature Reserves, cycle routes and much more can be found on coastandcountryside.co.uk.

Coastal Services

As the East Riding enters Tier 3 (Very High) on Wednesday, 2 December, all winter and annual lets for chalets will remain closed until further notice.

Outside you should remember 'Hands. Face. Space':

  • hands - wash your hands regularly and for 20 seconds
  • face - wear a face covering in indoor settings where social distancing may be difficult, and where you will come into contact with people you do not normally meet
  • space - stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place (such as wearing face coverings or increasing ventilation indoors)

Thank you for your help with this, from all the team at Coastal Services.

The foreshore and beaches are open and we would like to take this opportunity to remind our users to maintain social distancing and ensure that dogs are kept under control at all times. The dog exclusion zones will be enforced from 4 July so please familiarise yourself with these before bringing your dog to the beach. We also ask dog owners to clean up after their pets, and to dispose of the waste in the bins provided. All this will continue to be monitored by our team, and government instructions will be reinforced where necessary.
Please email all other enquiries to: foreshores@eastriding.gov.uk

Customers with bookings will be contacted in strict chronological order when the receptionist will either take payment for the chalet or offer a refund if either the council or the customer have to cancel the booking. Outstanding refunds will be given as soon as possible. Please be aware that new terms and conditions have been introduced and it is important that customers read these before using the chalets.

The Coastal Services team will monitor compliance with the new terms and conditions of hire for the chalets and public behaviour around the chalets before taking any bookings for winter lets or for 2021. We are hoping to announce a date for these bookings in mid to late July.

Customers can keep up to date on Facebook and at eastridingcoastandcountryside.co.uk. If anyone has any queries, please email and we will respond to you as soon as we can: foreshores@eastriding.gov.uk

The paddling pool in Hornsea is closed. Bridlington paddling pool is currently open but users are requested to maintain social distancing in and around the pool.
Please email all other enquiries to: foreshores@eastriding.gov.uk

Active Coast

In 2019 Active Coast welcomed over 45,000 people to our events and activities. We are deeply proud of the quality of events we provide and all of our team miss creating our events for our followers, friends and event-partners. Sadly, this year, until a further review in the Autumn, we are going to pause the Active Coast programme, including our popular Have a Field days and the Land, Sand and Stone Festival.

Instead, with our first priority to make sure everyone stays safe and well we have decided to focus on creating and sharing a few self-led activities this summer. It is our hope that our followers and friends can enjoy lots of wonderful adventures along the East Yorkshire coastline but in their own time and within their own social bubbles. As the summer progresses we will be continually watching and monitoring the situation and will update the public if the situation changes. We know some people will be disappointed but we are taking this extra step to ensure that when we meet again we can all be together.

Further information can be found on the website eastridingcoastandcountryside.co.uk.

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