Coronavirus (COVID-19)

As you will be aware, the situation with COVID-19 is constantly changing and it could affect our ability to deliver services in the coming weeks and months.

Customer Service Centres opened Monday, 6 July, 2020 and from 8 August 2020 all customers entering the centre will be required to wear a face covering (unless exempt).

Deep cleaning has been undertaken and regular cleaning of all touchpoints will be carried out throughout the day.

Toilets will not be available at any of our sites in the initial phase of re-opening.

Libraries

East Riding Libraries will be opening their doors for browsing from Monday, 10 August. Customers entering a site will be required to wear a face covering unless exempt.

Those wishing to browse books will need to bring their library card and will be allocated a limited time in the library. Customers may have to queue based on the number of customers in the building, which will vary from site to site based on available space. All customers will be asked for test and trace details upon entering, and will be asked to wear a face-covering, sanitise hands and adhere to social distancing rules. Customers can also continue to order items using the online catalogue, the library app or by phoning their branch and then collect once items show as available on your online account or a member of staff has been in touch.

Customers returning items will continue to place them directly into a special sack and books will be quarantined for 72hours before being cleaned and re-shelved by staff.

Overdue fines are still not applicable and the number of items customers can borrow has been increased to cover the quarantine periods when books are returned.

Newspapers are still not available.

Public access PCs are available, again by appointment, for customers age 16 and over and for essential needs only. Please book online or contact your library or Multi Service Centre.

Customers will need to bring their library card to get access to a PC. Availability will be restricted to ensure adequate distancing between users. Cleaning materials will be provided in IT suites.

You can check our website www.eastridinglibraries.co.uk for further details including opening hours and for information on our extensive eBook offer and other library news.

In order for us to open safely we need your help too!

Please wear a face covering at all times when entering your library or Multi Service Centre
Please sanitize hands prior to entering your library or Multi Service Centre
Please adhere to social distancing at all times and follow guidelines as displayed on posters
The library service will operate on a cashless basis
A queueing system will be in operation

Please book a PC in advance and observe the time allocation to ensure all customers with a booking can get access on time.

Mobile Libraries

The thousands of stock items that were on shelf at the point of lockdown have also all been cleaned by our staff.

In the first phase it will only be possible to borrow items by an order and collect service. To help comply with social distancing guidelines, customers will not be able to board the library vehicle or use the public access PC

Mobile Library customers will be contacted from Monday, 6 July, by text, email or telephone to discuss the new opening hours and the order and collect service.

Once books have been ordered, staff will contact the customer and arrange a collection appointment. If customers arrive outside of the allotted time, books many not be ready for collection.

Customers returning items will be asked to place them directly into a marked box and books will be quarantined for 72 hours before being cleaned and made available for the next customer.

Overdue fines have not been applied during the lockdown period and loan limits have been extended

We will initially reopen the mobile library service with 2 weekly deliveries at our busiest stops and during our normal hours. Customers will be contacted by text, email or telephone to discuss the new opening hours and our order and collect service.

If you would like to more information or to sign up for our text message notification service, please email us at mobile.library@eastriding.gov.uk

Alternatively you can check our website www.eastridinglibraries.co.uk for further details including opening hours, how to make an online reservation and for information on our extensive e book offer and other library news.

In order for us to open safely we need your help too!

Please adhere to social distancing at all times and follow guidelines as displayed on posters
Order and collect: once you have been given a slot please only arrive at the allotted time
Please return books in a bag in readiness to be quarantined

We look forward to welcoming you back safely soon!

Museums

Beverley Guildhall, the Treasure House and Goole Museum will re-open, based on their normal opening hours/days from Monday, 6 July, 2020. Skidby Mill will reopen on Monday, 20 July.

In the first phase it will only be possible to visit the site by following a prescribed route which has been designed to ensure appropriate social distancing. We will also need to limit the number of people in the building at any one time.

We have removed leaflet display units, children's toys, interactives and seating in order to maximise space for social distancing

These changes are in place to enable us to reopen safely and in-line with government advice and regulations, and are for the benefit of keeping our customers and staff as safe as possible. These are subject to change according to the latest government advice.

We will try to offer the normal opening hours but this may be subject to change site to site

You can check our website www.eastridingmuseums.co.uk for further details including opening hours and information on the new ways that services are being offered

In order for us to open safely we need your help too!

Please adhere to social distancing at all times and follow guidelines as displayed on posters
In particular do not linger too long to look at any one object or painting
Do not stand too close to our front of house staff
Our museums will operate on a cashless basis wherever possible
During the first phase, please do not bring in objects or photographs for deposit or for identification

We look forward to welcoming you back safely soon!

Update: 5 August, 2020

Customers are required to wear a face covering at all times

Treasure House

As of Monday, 6 July, 2020 we will be open as normal, with individual details for the Archives, Museum and Gallery and Library services within the building as listed above.

A queuing system will operate in order to gain access to the Treasure House.

There will be two queues; one for Library users which will run down the side of the building up to the car park and one for everything else running in front of the building.

Entry to the Treasure House will by the main entry doors, where you will be directed by a staff member.

The Tourist Information Centre will be open as per its normal opening times with a member of staff available to answer any tourism related queries.

The Treasure House cafe will remain closed.

Please note that there will be no self-service leaflet/brochure stands or merchandise available to purchase.

Customer Services

Customer Services will reopen on Monday, 6 July, 2020.

Customer Service Centres opened Monday, 6 July, 2020 and from 8 August 2020 all customers entering the centre will be required to wear a face covering (unless exempt).

In the first phase it is only be possible to visit the site to talk to a customer advisor by appointment and only for services which cannot be completed via the council website eastriding.gov.uk or by telephone on 01482 393939

We have increased the number of telephone operatives to enable more enquiries to be dealt with in the safest way possible and minimising face to face contact by reducing the need for customers to visit a site - please call 01482 393939 for assistance.

Caddy liners will be available to pick up near the entrance to the centre.

Enquiry desk availability will be restricted to ensure adequate distancing between customers. Cleaning materials will be provided at enquiry desks in use.

We will try to offer the normal opening hours but this may be subject to change site to site.

You can check our website www.eastriding.gov.uk/council/contact-the-council/customer-services/ for further details including opening hours and information on the new ways that services are being offered.

In order for us to open safely we need your help too!

Please wear a face covering at all times when entering any Customer Service Centre.
Please adhere to social distancing at all times and follow guidelines as displayed on posters
Customer Services will operate on a cashless basis wherever possible
Please provide any documents in electronic format wherever possible
If you have an appointment at a centre, please only arrive at the allotted time. We will do our best to see you as close to your appointment time as possible
A queueing system will be in operation
Please come unaccompanied unless you need a carer with you

We look forward to welcoming you back safely soon!

Countryside Access

Our public rights of way and Local Nature Reserves remain open to use for daily exercise purposes - however, planned countryside events are not currently taking place until 24 October, subject to further advice.

Please note: Due to the foreshore road closure and the reduced capacity for parking at the Humber Bridge Board car parks we recommend that visitors do not visit the Foreshore and the Country Park at this time. Other reserves are available and these should be visited instead.

Cycling is also great for fun and fitness, but please do not cycle on public footpaths. Please utilise quieter roads, cycle ways and cycle routes, and public bridleways. Cycling on public footpaths causes safety issues for the increased number of people out walking, spoils their enjoyment and is not permitted by the owners of the land.

Our four disused railway lines in the East Riding offer quieter places to cycle away from cars, and all offer informal or larger car parks.

The East Riding has some great walks. Choose a short walk or something more challenging, but remember to keep two metres away from other people. Plan a walk from home using our Public Rights of Way map to see where there are countryside paths near you. Visit http://walkingtheriding.co.uk/

At all times, follow the Countryside Code which has information for dog walkers and etiquette about gates. Please respect other users and the owners of the land and take your litter home.

Further information on our public rights of way and Local Nature Reserves, cycle routes and much more can be found on coastandcountryside.co.uk.

Coastal Services

The foreshore and beaches are open and we would like to take this opportunity to remind our users to maintain social distancing and ensure that dogs are kept under control at all times. The dog exclusion zones will be enforced from 4 July so please familiarise yourself with these before bringing your dog to the beach. We also ask dog owners to clean up after their pets, and to dispose of the waste in the bins provided. All this will continue to be monitored by our team, and government instructions will be reinforced where necessary.
Please email all other enquiries to: foreshores@eastriding.gov.uk

The Coastal Services (formerly Foreshores) office in Bridlington reopens on 4 July and we are looking forward to welcoming visitors back to the chalets. However, the chalets are fully booked for this summer so the Coastal Services team is not taking any new bookings.

Customers with bookings will be contacted in strict chronological order when the receptionist will either take payment for the chalet or offer a refund if either the council or the customer have to cancel the booking. Outstanding refunds will be given as soon as possible. Please be aware that new terms and conditions have been introduced and it is important that customers read these before using the chalets.

The Coastal Services team will monitor compliance with the new terms and conditions of hire for the chalets and public behaviour around the chalets before taking any bookings for winter lets or for 2021. We are hoping to announce a date for these bookings in mid to late July.

Customers can keep up to date on Facebook and at eastridingcoastandcountryside.co.uk. If anyone has any queries, please email and we will respond to you as soon as we can: foreshores@eastriding.gov.uk

Land trains will be running from Saturday, 4 July, but there is a reduced service on the Bridlington North service with the trains running between Limekiln Lane and Sewerby Hall and Gardens only, with no stop at Bondville Model Village. Face coverings must be worn at all times when on the Land trains. There are social distancing measures in place, which means a reduction in capacity on the trains. Customers are requested to make card payments only to reduce the need for cash handling. Customers must fold prams, buggies and wheelchairs before boarding the train. Regretfully, we will not be able to use the wheelchair lift in the rear carriage of the trains this season. There will be a queueing system adjacent to the platform to remove the interaction between passengers getting onto and off the trains.

The land trains are running a restricted service on the north side of Bridlington with the trains only running between Limekiln Lane and Sewerby Hall and Gardens. They are not currently stopping at Bondville Model Village. The land trains will run between 10.30am and 16.30pm until 27 September and then, weather permitting, they will run between 10.30am and 16.00pm until 1 November

Please email all other enquiries to: foreshores@eastriding.gov.uk

The paddling pool in Hornsea is closed. Bridlington paddling pool is currently open but users are requested to maintain social distancing in and around the pool.
Please email all other enquiries to: foreshores@eastriding.gov.uk

Active Coast

In 2019 Active Coast welcomed over 45,000 people to our events and activities. We are deeply proud of the quality of events we provide and all of our team miss creating our events for our followers, friends and event-partners. Sadly, this year, until a further review in the Autumn, we are going to pause the Active Coast programme, including our popular Have a Field days and the Land, Sand and Stone Festival.

Instead, with our first priority to make sure everyone stays safe and well we have decided to focus on creating and sharing a few self-led activities this summer. It is our hope that our followers and friends can enjoy lots of wonderful adventures along the East Yorkshire coastline but in their own time and within their own social bubbles. As the summer progresses we will be continually watching and monitoring the situation and will update the public if the situation changes. We know some people will be disappointed but we are taking this extra step to ensure that when we meet again we can all be together.

Further information can be found on the website eastridingcoastandcountryside.co.uk.

Full service updates across East Riding Council